![]() The Customer Service Representative reviews vehicle information to determine the proper type transponder, the proper class transponder, as well as the proper license plate type to be added to the account. The Customer Service Representative processes all I-Pass applications within the RITE system (the I-PASS and violations Oracle-based computer system), ensuring the necessary information is entered accurately. The Customer Service Representative must be accurate and professional at all times when dealing with Tollway customers, the public and Tollway personnel. The realm of questions include, but are not limited to, credit card procedures, Tollway policies, violation enforcement issues, and I-PASS procedures. The Customer Service Representative handles from thirty (30) to fifty (50) customer inquiries daily. Responsible for handling extremely confidential information (i.e., customer's credit card numbers, tax ID numbers, driver's license numbers, customer account information, etc.). Participates in administrative hearings, processes I-Pass and violation payments and refunds, performs reconciliation activities, replaces non-functioning transponders, closes I-PASS accounts, investigates credit card issues, and performs account updates. The Customer Service Representative is responsible for preparing, updating, reviewing, monitoring, and/or verifying I-Pass and violator account history, hearing evidence packages, scofflaw suspension activities, and other customer service activities. The Customer Service Representative serves as the main contact for all customers who call, e-mail, or visit the Central Administration Customer Service Center or one of the Tollway's six Oasis Customer Service Centers, two of which are mobile. The main responsibility of the Customer Service Representative is to efficiently handle daily customer service related matters, promote the ease and convenience of obtaining and using I-PASS, as well as effectively managing and responding to toll violation issues and concerns. ![]() The Customer Service Representative reports to the Customer Service Manager and has no subordinates. Provides Customer Service information to general I-Pass questions, processes payments for I-Pass accounts and toll violation notices, and responds to requests submitted through e-mails and letters. Provides prompt and accurate information to inquiries from the public regarding I-Pass issues, violation notices, payments, disputes, hearings, and other related I-Pass or toll violation activities. All closures are subject to weather conditions.Ĭonstruction points provide the location of current and future improvement projects.The position is responsible for the management and maintenance of all I-Pass accounts and violation issues. Each Oasis is identified on the Illinois Tollway Virtual Map by a fuel and food icon that provides the name and location of the Oasis and a link to a detailed list of tenants and hours of operation.ĭaily Lane Closures are posted each week day and provide drivers with a list of temporary lane and shoulder closures and long-term closures by roadway. Seven Illinois Tollway Oases are located along the Tollway system and provide customers with fuel and a variety of services and food options. These signs provide customer assistance and help emergency responders better identify locations on the Illinois Tollway. Milepost signs are located every quarter mile along the Illinois Tollway system and identify the interstate designation, direction of travel, as well as the milepost number. A link to the full toll rate chart for all vehicles, as well as a link to pay unpaid tolls online are also offered. Clicking on a specific toll plaza icon will provide details including plaza number, location and the passenger vehicle toll rate for both I-PASS and cash customers. Each location is identified by a toll plaza number. Toll Rates by Plaza identifies the location and toll rates for all toll collection points on the system. The Illinois Tollway collects tolls at both mainline and ramp toll plazas throughout the Tollway system. The Trip Calculator has moved to Toll Rates by Plaza Image quality is dependent on weather conditions. Most cameras offer customers multiple roadway views for each location.Ĭlick on the "Traffic Cameras" tab located in the left navigation bar on the Illinois Tollway Virtual Map to identify camera locations.Ĭamera images are uploaded approximately every five minutes, and viewers must refresh the page to view updates. ![]() The Illinois Tollway Virtual Map allows customer to select from 15 camera locations throughout the Illinois Tollway system and view current roadway images. Illinois Tollway Web Map is an interactive map designed to assist customers in finding location-specific information, including:
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